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Unable to access past recording beyond 1 year as Platinum Member

  1. Good day
    my membership has been upgraded from Silver to Platinum on 3rd January.
    I not able to access the library contents beyond last 1 year .
    could you kindly look into this ?
    see attached image
     
  2. see the file for today 6th January
     
  3. Sorry about that. I had a logic flaw in the setting of the one year restriction. That's been fixed. I logged in as you and verified that it's working correctly.
    Thanks!