Unable to access past recording beyond 1 year as Platinum Member

Discussion in 'Support' started by Sanjeev B, Jan 6, 2018.

  1. Sanjeev B

    Sanjeev B Active Member

    Good day
    my membership has been upgraded from Silver to Platinum on 3rd January.
    I not able to access the library contents beyond last 1 year .
    could you kindly look into this ?
    see attached image
     

    Attached Files:

  2. Sanjeev B

    Sanjeev B Active Member

    see the file for today 6th January
     

    Attached Files:

  3. tom

    tom Administrator Staff Member

    Sorry about that. I had a logic flaw in the setting of the one year restriction. That's been fixed. I logged in as you and verified that it's working correctly.
    Thanks!
     

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