Transcoding Error - Paul Forchione - January 23, 2017

Discussion in 'Support' started by Ryan Simmen, Jan 26, 2017.

  1. Ryan Simmen

    Ryan Simmen Well-Known Member

    I think the video of OptionVue Education with Paul Forchione - January 23, 2017 transcoded incorrectly. It's mostly black with no audio aside from the intro credits. Has anybody else gotten it to play?
     
  2. tom

    tom Administrator Staff Member

    It's working on YouTube and Wistia for me. Are you trying to watch the MP4 version?
     
  3. Ryan Simmen

    Ryan Simmen Well-Known Member

    The intro credits work fine, but once you click through the intro it's blank.
     
    Last edited: Jan 26, 2017
  4. Ryan Simmen

    Ryan Simmen Well-Known Member

    I just tried on another computer and I'm hitting the same issue for YouTube, the mp4 and Wistia. Everything past the intro is blank. The arf and mp3 work fine.
     
  5. Chuck Moore

    Chuck Moore Well-Known Member

    I experienced the same thing
     
  6. tom

    tom Administrator Staff Member

    It just worked on my iPad and windows computers. Is anyone else having this problem? Is it only for that one recording?
     
  7. Chuck Moore

    Chuck Moore Well-Known Member

    I tried again with the you tube link and it goes black with no sound after the intro.....on a windows laptop. All others work fine.
     
  8. Ryan Simmen

    Ryan Simmen Well-Known Member

    Yes it's only for that one recording. I've tried two desktop computers (Windows) and an Android Phone. I even tried opening the mp4 in VLC. I'm very surprised that we aren't all seeing the same thing on YouTube. Here is the link to be precise.
     
  9. Trader G

    Trader G Well-Known Member

    I am having the same issue, checked other CD youtube videos and other youtube videos and it was isolated to just this video. Jump to after the first few minutes.
     
  10. tom

    tom Administrator Staff Member

    ok. I'll re-capture that one.
     

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