IB Error with RUT Alerts

Discussion in 'General Discussion' started by AKJ, Aug 29, 2016.

  1. AKJ

    AKJ Well-Known Member

    For some reason, IB is unable to set Alerts for RUT (my SPX alerts still work fine). I use alerts to receive texts when the underlyings reach certain prices, and on Friday night, I received an email saying my 2 RUT alerts were cancelled.

    When I went to set them back up today, I kept receiving a message that said "Market Data not available for Index". IB's tech support said this is a known issue that they are working to fix.

    Wanted to provide an FYI for others who use IB and are dealing with the same issue.
  2. ACS

    ACS Well-Known Member

    I think the data for the RUT comes from a different source than the other indices since there are separate fees for CBOE and Russell. I notice that sometimes the RUT data has issues while the other indices are not affected. Just a guess?
  3. AKJ

    AKJ Well-Known Member

    This issue was resolved today. I was able to re-enter my RUT alerts this morning no problem (hope they actually send me a text if the price hits!)

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